Job Description

The primary purpose of a Student Success Coach is to assist students in achieving their educational goals and to provide opportunities for them to enhance their academic, career, and personal development. Student Success Coaches assist as students complete their classes, navigate their degree plans, and re-enroll. Student Success Coaches will ensure students have accurate and timely information, access to appropriate academic and financial assistance, plus appropriate curricular and co-curricular support. Position Accountabilities Position Accountabilities Student success - Execute orientation and planning interviews with students in the first 2 weeks of the first term of enrollment: in person, online, by phone, or other strategy. Execute regularly scheduled check-ins for each student during progress to degree. Execute proactive and intentional notifications to students to complete necessary financial aid, registration, confirmation, VA, and associated processes within 24 hours of receiving alerts. Retention - Mitigate stopouts relative to Satisfactory Academic Progress, financial/personal distress, low attendance and/or academic performance, or general dissatisfaction - respond to risk alerts and proactively contact students within 3 business days. Utilize available technologies and the university constituent relationship management (CRM) system to provide student status reports, alert necessary resource personnel, conduct outreach, and record interactions. Support services - Work with students and appropriate departments to ensure the provision of needed support services, such as Academic Support, Career Development, Campus Center Staff, Military and Veteran Student Services, and International Student Services. Provide basic information to students and connect students with these resource areas by setting appointments and conducting follow-up check-ins. Ensure students are aware of other services available, such as Counseling Center, Library, computer labs, and more. Liaison - Connect students with appropriate student engagement and offsite opportunities - based on their major, interests, location, and mode of delivery. Work behind the scenes with staff and faculty throughout the Park, including Faculty Advisors, Academic Advisors, Campus Center Directors, Academic Support Services, Military & Veteran Student Services, Park Distance Learning, Financial Aid, Registrar's Office, Career Development, Athletics, and International Student Services. Position Requirements: Position Requirements Master's degree preferred. Strong problem-solving skills and attention to detail. Ability to work both face-to-face and in a virtual environment, making email, chat, or phone interactions with students. Strong interpersonal and written communication skills. Able to work on a non-traditional schedule, specifically evenings and weekends. Preference is given to Veterans or candidates with military experience or affiliation. Preference is given to candidates with working knowledge and experience with a wide range of computer technology such as Microsoft Office (Word, PowerPoint, and Excel), databases, call center, and constituent relationship management (CRM) systems. Preference is given to candidates with advising or career counseling experience. Preference is given to candidates with international experiences or knowledge of international student processes. Preference is given to applicants who speak multiple languages. Must be able to work with a diverse student and faculty population. Physical Requirements Must be able to navigate Parkville Campus which may require walking and climbing stairs. Standing, lifting, carrying, and basic use of hand tools. Visual acuity and ability to hear and communicate. Founded in 1875, Park University is a private, liberal arts university. Park's flagship campus is located in the Kansas City suburb of Parkville, Missouri, on the bluffs overlooking the Missouri River. We offer an excellent benefits package including health, dental, and life insurance, retirement plan, and tuition-paid undergraduate classes for employees and dependents. Park University is an equal-opportunity employer and encourages applications from women and minorities. Qualified applicants must upload a resume and cover letter that includes salary requirements. Park University

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