Job Description

Posting Details Position Information Position Title Senior Student Success Coach Job Description We are seeking a dedicated and dynamic Student Success Coach to join our team and support the academic and personal growth of our online student community. As a Student Success Coach, you will play a pivotal role in fostering student engagement, retention, and success by providing personalized support, guidance, and resources tailored to meet the unique needs of online learners. Essential Responsibilities: Student Support and Guidance: Serve as a primary point of contact for online students, offering proactive support and guidance throughout their academic journey. Conduct regular check-ins with students to assess their progress, address concerns, and provide encouragement and motivation. Assist students in setting realistic academic and personal goals and develop action plans to achieve them. Academic Advising: Provide academic advising and course selection assistance to help students stay on track towards their degree or program completion. Assist students in understanding degree requirements, academic policies, and available resources to support their academic success. Collaborate with academic departments and faculty to advocate for students' needs and ensure a seamless academic experience. Resource Referral and Support: Connect students with relevant campus resources, including tutoring services, library resources, technical support, and counseling services, as needed. Provide guidance on time management, study skills, and other strategies to help students excel in their coursework and balance their academic and personal responsibilities. Assist students in navigating the online learning platform and troubleshooting technical issues, fostering a positive online learning experience. Retention Initiatives: Identify at-risk students and develop intervention strategies to support their retention and academic success. Collaborate with retention teams and other stakeholders to implement proactive initiatives aimed at improving student retention and graduation rates among online learners. 5. Data Tracking and Reporting: Maintain accurate records of student interactions and interventions using CRM or student information systems. Compile data and generate reports on student success metrics, such as retention rates, academic progress, and satisfaction surveys, to inform program improvements and decision-making. Required Qualifications: Equivalent Education/Experience Master's degree and three years of experience OR Bachelor's degree and five years of experience in a higher education setting. Experience in advising, student success, admissions, financial aid, career services, counseling, or student affairs office. Experience with academic advising, enrollment, and academic or social support for students preferred. Experience working with diverse college student populations including first-generation college students is a plus. Experience with academic and/or social support for first-generation, low-income, and/or underrepresented college students is desirable. Demonstrated advising and counseling skills preferred. Knowledge/Skill/Ability Must have a genuine interest in the holistic development of students. Knowledge of advising, degree planning, technology, assessment, enrollment management, retention, student transition, and learning strategies required. Ability to multi-task efficiently in a fast-paced environment, drive projects to completion, and act with a sense of urgency. Proficient with Microsoft Office Suite. Excellent verbal and written communication skills, effective communicator, and empathetic listener. Excellent verbal and written communication skills, effective communicator, and empathetic listener. Self-starter who can prioritize caseload and provide consistent follow-up. • Exceptional collaborative team player, who can coordinate work effectively with offices across campus to best serve TU students. Ability to maintain a high level of confidentiality. High attention to detail, demonstrated practice of establishing effective priorities and meeting deadlines. Strong customer service with a can-do attitude and strong interpersonal skills. Required Qualifications Preferred Qualifications Preferred Qualifications: Master's degree Experience working with online students or in a distance education environment preferred Physical Demands Extended periods of sitting and in front of a computer. Lifting less than 10 pounds. Posting Detail Information Posting Number

S1002P

Open Date 04/04/2025 Close Date Open Until Filled Yes Special Instructions to Applicants Advertising Summary University of Tulsa

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