Job Description

Infosys Consulting is seeking experienced senior management consultants with a focus on Business Solution and Design to join our North American Communications, Media, and Technology practice at a Principal Level.

About the Role:

An experienced consulting professional, you will be a thought leader in the CMT industry and a key advisor to defining solutions and will be on point to help clients define and realize the solution and business architecture envisioned as part of their transformation initiatives. You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the rapidly transforming business model of the CMT sector. You will have deep experience defining solutions and the enterprise architecture across one or more of the sub-sectors of the CMT industry (communications, media, or technology) and will have a deep understanding of industry business solutions and high-level system architecture and technology designs deployed across CMT companies. We focus on solutions and capabilities to transform our client’s businesses, including:

• Intelligent Customer Engagement
• Business and Technology Transformation
• Reimaged Enterprise Telcom Business

As a Principal in Business Consulting, you will provide best-fit solutions for one or more projects as part of Infosys CMT Consulting engagements. provide technology/product fitment consultation; assist in defining scope and sizing of work; anchor Proof of Concept developments and support opportunity identification and pursuit processes and evangelize Infosys brand. You will collaborate with some of the best talent in the industry to create and implement innovative high-quality solutions, lead and participate in sales and pursuits focused on our clients' business needs. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

This job requires skills and experience in one or more of the following areas:

• Design of complex business transformation programs, and in particular the overall solution design
• BSS and OSS Solutions
• Strong knowledge on eTom processes and practical adoption/Implementation of eTom processes. Understanding of L1 to L4 level process views.
• Leadership of complex business transformation programs
• Global Delivery Model
• Telecom industry trends, and adoption models
• Knowledge on Telecom Networks and Network standards
• Cloud native solutions
• Gen AI solution applications
• Project execution employing a global delivery model.

Responsibilities:

• Guide and contribute to definition of technology transformation roadmaps
• Contribution to End-to-End solution definition/Review and Ownership
• Business Solution Architecture definition and /Review
• Define/review Transient state business solution architecture, to ensure business continuity
• Process model development
• Business requirements collection, definition and / Review
• NFR collection, and solution definition around the NFR
• Technology Evaluation and Selection
• PoC scope identification, design and execution
• Collaborate with technical teams to ensure technical design alignment with the overall business solution
• Mentor Team members, who may be working in different programs
• Review Program delivery plan, estimates
• Guide team with technical implementation issues
• Participate in Technical governance meetings
• Identify new Business opportunities and solutions
• Compare solution options based on Business value, ROI, Pros & Cons
• Participate in Analyst surveys, showcasing Infosys abilities.

Basic Qualifications:

• Bachelor’s degree or foreign equivalent required. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 5+ years’ experience within the CME industry and at least 3 years of advisory consulting experience in comparable consulting services.
• Ability to travel 4 days a week to multiple local, state and national client locations.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
• Ability to work as part of a cross-cultural team, including flexibility to support multiple time zones when necessary.

Preferred Qualifications:

• Has at least 5 years’ experience designing, implementing, or managing customer management platforms for CSP providers
• At least 5 years of experience in implementing and enhancing industry standard products for CSP operations
• Has at least 3 years’ experience managing operations or analyzing and implementing process optimizations across an areas of customer management, network or field operations
• An MBA with an advanced degree or equivalent experience in Communications, Media, or Entertainment business
• Strong client facing skills including presentations to senior leadership, advice and consult with clients.
• Experience and desire to work in a consulting environment that requires regular travel
• Should have excellent soft-skills and leadership skills to lead assessment workshops, and work with Enterprise architects to design roadmaps for next 5 years
• Experience of at least 1 or 2 full-cycle implementations for a CSP with hands on Functional and deployment experience
• Experience in a CSP in North America across Mobility or Wireline networks will be preferred

General Information:

This job description may not cover or contain a comprehensive listing of all activities, duties and responsibilities that are required of the employee.

Along with competitive pay, as a full-time Infosys employee, you are also eligible for the following benefits:-

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

About Us:

Infosys Consulting is the global management and technology consulting practice of Infosys, a global leader in technology services and consulting. We combine the power of time-tested methodologies, people-driven innovation and disruptive technology to enable leaders of the world’s top brands pursue a path of smart transformation. Together with our clients, internal and external partners, we co-create and execute pragmatic strategies and solutions that transform organizations and define the future of business. Our dynamically growing consultancy offers our consultants:

• Ability to design and implement end-to-end solutions at scale

• A flat organization structure with direct access to our senior-most leaders

• An entrepreneurial environment full of bright, highly motivated consultants

• Opportunities for motivated consultants to impact local communities

• The ability to design your career and drive your professional learning and development

• A truly global culture

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

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