Job Description

Overview:

Discover the possibilities of our progressive, omnichannel approach to beauty retail. At Ulta Beauty, our E-commerce associates sit at the cutting edge of our efforts to reimagine the future of retail. Through a full suite of new and emerging technologies, this team is creating an enhanced buying experience for guests who crave simplicity, choice, personal insights and the joy of discovery. With greater interactivity. Inspired applications of big data, AI and UI/UX. And creative that persuades and delights. All of this, with the opportunity to experience smart ideas come to life .

At Ulta Beauty, we’re forever imagining. Forever striving. Forever investing in next-gen—with deep and rich opportunities for ongoing learning, growth and advancement. We encourage you to take control of your career and set your own ceiling. For curious and big-picture thinkers who can flex to the need and who want to stretch themselves through courage and conviction, Ulta Beauty provides an environment perfectly suited to your ambitions. Let’s build brilliant together.

 

 

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THE IMPACT YOU CAN HAVE:

 

​The Director, Marketplace Operations is responsible for overseeing and managing the entire operations for the marketplace function. This role also entails designing and optimizing marketplace processes (e.g., seller onboarding, platform integration item setup, fraud prevention, seller payments, customer service dispute resolution, etc.) to ensure customer and seller needs are effectively met.

​ You’ll accomplish all this by:

• Planning and monitoring the day-to-day operations of the marketplace business to ensure seamless operational performance (NPS, lead time, seller experience)
• Leveraging in-depth understanding of current processes and systems that impact the life cycle of an order across the operational supply chain
• Coordinating the process of onboarding and establishing guidelines/ policies for sellers (including monitoring sales, product quality, and adherence to marketplace standards)
• Managing inventory to prevent stock outs and owning product catalogue to ensure accurate product listings and categorization
• Managing and leading 3PLs to meet requirement and performance guideline, day-to-day guidance and effective performance of the 3PL provider
• Managing procurement processes and overseeing coordination of resource allocation
• Overseeing customer support processes and organize them to enhance customer satisfaction
• Manage relationships/agreements with external partners/vendors
• Evaluate overall performance by gathering, analyzing and interpreting data and metrics (NPS, lead time, seller experience, returns, cancellations)
• Escalate, monitor, and resolve day to day operational/technical issues
• Work with the engineering team to build and launch product updates, following through to track progress and effectiveness

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THE ESSENTIALS FOR SUCCESS:

• At minimum, a Bachelor’s degree in related fields, including business, operations management, supply chain; Master’s Degree preferred
• 10+ years’ experience in e-commerce, online marketplaces, or store/warehouse/logistics/production management fields; background in the retail industry will be an advantage
• Strong understanding of 3P Operations including inventory management, supply chain. fulfilment, shipping, and returns
• Proficiency utilizing the MS Office Programs is required. Knowledge in SAP/WMS will be advantage
• Strong organizational and analytical skills including attention to detail, ability to operate efficiently in a time-sensitive environment, and strong decision making and
  problem-solving skills
• Team player with the ability to collaborate effectively with all related parties, including 3PLs to complete tasks

: The pay range for this position is $140,200.00 - $190,000.00 / Year with the opportunity for eligible associates to earn additional compensation pursuant to the Company’s bonus plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, shift, geographic location, and business and organizational needs. Full-time positions are eligible for paid time off, health, dental, vision, life and disability benefits. Part-time positions are eligible for dental, vision, life, and disability benefits. For additional information concerning our benefits, visit our Benefits and Career Development page: About:

At  Ulta Beauty (NASDAQ: ULTA),  the possibilities are beautiful . Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

Job Tags

Full time, Part time, Local area, Flexible hours, Shift work,

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