Job Description

Job Description

Job Description

Reports to: Interpreter Supervisor

Salary/Status: Non-Exempt

Department: Front Office

Minimum Requirements:

1. Bachelor’s Degree or equivalent background and experience.
2. Complete fluency in a particular language (Spanish/Vietnamese/Russian/other).
3. Experience either in a broad medical field or completion of a medical translation training program.
4. High level of oral and written communication skills in Spanish/Vietnamese/Russian/other and English; ability to prepare effective reports and recommendations.
5. Ability to make effective presentations to large groups of people.
6. Must possess the ability to positively interact with patients, personnel, visitors, and the general public.
7. Must show discretion in the handling of confidential information.
8. Must possess the ability to work independently, problem solve, and make decisions when necessary.
9. Strong organizational skills
10. Ability to use a computer to track client flow, word processes, and schedule patients.
11. Friendly, reliable, and professional both in behavior and appearance.
12. Ability to establish and maintain effective working relationships with other employees, individuals seeking assistance, and the general public.

    Principle Responsibilities and Duties:

    1. Assist in translation and the coordination of services for Spanish/Vietnamese/Russian/other -speaking patients. This includes translating on-site during the clinic visit; assisting Spanish/Vietnamese/Russian/other -speaking patients in the completion of clinic-related paperwork; and notifying patients on behalf of the physician.
    2. Assist in community health education and health center outreach to the Spanish/Vietnamese/Russian/other communities. This includes representing the Health Center at events in the Spanish/Vietnamese/Russian/other communities; producing and distributing promotional materials for the Health Center in these communities; developing and planning health education activities for speakers and coordinating relationships between the Health Center and the Spanish/Vietnamese/Russian/other community organizations.
    3. Coordinate the Massachusetts Department of Public Health Refugee Assessment Handbook, coordination includes acting as liaison with the local Spanish/Vietnamese/Russian/other people, scheduling refugee visits, coordinating refugee visits at the Health Center, completing financial and administrative paperwork associated with the visit, and assisting the refugees in becoming formal CHC patients.
    4. Work on the Patient Outreach and Transportation Services Project funded under the Community Development Department of the City of Springfield.
    5. Translation of written materials. The translator will translate administrative and health education materials from English to Spanish/Vietnamese/Russian/other on an as-needed basis and generate documents on the computer.
    6. Participate in meetings and staff training related to patient services, front office coordination, cultural competency, and community relations. Perform paperwork associated with demographic tracking, billing, or general clinic.

    This position also requires the ability to use a computer, work at a computer workstation, view a CRT, and have some knowledge of a keyboard.

    From time to time, this position requires the ability to work long and arduous hours.

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